Most of us have already heard about CRM software. Still, those who don’t know what CRM software is, it is a Customer Relationship Management Software.
For every business, the customer is the king. No matter what your company offers, what your focus area is, or what is your industry, customers are the most valuable asset for your company. Customers provide valuable feedback and a sense of purpose & directions that often acts as a springboard for various new concepts and ideas. So, customer satisfaction should be the priority for any organization, which eventually means understanding and appreciating the customers.
But, let’s talk about the “R” in “CRM”. The ‘R’ stands for ‘relationship’ and it is the most important part of ‘CRM.’ You may ask why? Mostly because relationships act as a bridge between your company’s offering and customer needs.
It is a fact that most of the organizations that have or looking to implement a CRM system, is looking to improve its quality of relationship with its customers.
As per industry experts, the most requested feature in a CRM Software is contact management, also 80% of the CRM system users request for the ability to track customer interactions, and 75% requests for features to schedule tasks and set up reminders.
Most Requested CRM Software Features
So, you can see from the chart above, Contact Management, Interaction Tracking, Reminders, and Scheduling, & Email Marketing are the most requested features of any CRM Software. Other than all these clients also ask for features like Monitoring, Analytics, Integration, etc. So, eventually, a good CRM system can help you to gain and nurture possible leads, manage sales pipeline, run customer service reports and it can also analyze data.
However, let’s end this technical mumbo jumbo and dive deep to see the CRM software advantages:
1. CRM Leads to Improved Information
It’s a known fact, that the more you know about your clients the better experience they will have with your organization. Each of the interactions with a client needs to be documented, identified, and recorded. Believe me, it’s not as easy as it seems, you can not do this using sticky notes. You need to make this data actionable and available to all the departments, who might need it.
Here enters CRM, it allows business owners to store customer data, due to its cloud storage accessing this data is quite easy. So, no matter who is helping out the client, they will have the same actionable data available at their fingertips. Eventually, this results in better customer satisfaction.
2. Better Analytical data
With CRM software for sales, miscalculated data is a thing of the past. It can store information in a single place, which eventually leads to better analyzing of actionable data. Thanks to a wide variety of plugins and tools, one can easily generate automatic reports in order to maximize the benefits of a CRM tool. It also provides the opportunity to personalize dashboard views in order to get customer information, performance reports, and goals in a jiffy.
3. CRM Means Automation of Everyday Tasks
Even after completing a sale, there are hundreds of tasks that often need to be completed in order to function properly. Often forms are needed to be filled out, legal issues need to be addressed, various reports and documents are needed to be sent. These works often take time and use manpower. However, the best CRM systems are designed to minimize the workload of your employees. This also means, your employees can concentrate more on other things.
4. A Good CRM Software Leads to Greater Efficiency
Automatically stored data allows your employees to access multiple data in one place. Eventually, the ability for multiple teams to access the same information with the click of a mouse can skyrocket the number of achievable targets. Different departments, such as sales, marketing, and customer service can share valuable insights of a client in the same place, which can help get the right information at the right time. With this newly found ease, teams can work seamlessly to improve the bottom line.
5. CRM Means Data Privacy
In order to comply with the data privacy requirements of the new EU regulation, you need to have a CRM software that has GDPR related functionality. With this kind of CRM tool, you will save a lot of time and effort, and it’ll also save you from any legal consequences in case of violation of this law.
A good CRM software can help you to get customer’s valuable data and their permission to store and use their personal details, or send notifications to the new contacts that you might store their data. Doing all these things manually takes time and there are high chances of mistakes. However, a CRM tool can help you do all these automatically, quickly, safely, and reliably, which will help you to build trust amongst your clients.
So, these are the top 5 benefits of CRM software. Just remember, customers, are the most important part of a business, which is nothing without its customers. So, don’t put your business at a risk, by gambling with your customer’s satisfaction quotient. Invest in good quality CRM tools, which will help you to take care of your customer’s satisfaction.